Refund policy

Because our chocolates are perishable food products, we do not accept returns or exchanges for change of mind.

If your order arrives damaged, melted, incorrect, or otherwise unsatisfactory, please contact tom@tomschocolates.com as soon as possible. Include your order number, a description of the problem, and photos when available. We will review the issue and arrange an appropriate replacement or refund.

To request a cancellation, email us before your order ships. Once an order has shipped, we cannot cancel it.

Approved refunds will be issued to the original payment method. Processing time depends on your bank or payment provider.